Healthcare Focus
Member Engagement Solutions That Build Loyalty and Drive Results
Engagement
With more than 25 years of healthcare and insurance outsourcing expertise, Dominion helps organizations strengthen member engagement, increase enrollment, and deliver exceptional service—while maintaining strict regulatory compliance.
Trusted by Industry Leaders
Servicing over 50 highly regulated industries.
Why Dominion
We Outperform Your Internal Teams.
With 25 years of specialized experience in healthcare and insurance, our dedicated professionals don't just answer calls—they drive revenue, ensure absolute compliance, and build lasting patient relationships.
- Higher conversion rates on Medicare enrollment
- 100% HIPAA compliant infrastructure and training
- Industry-leading employee retention and stick rate
- Proprietary Beacon RX technology platform
How It Works
Up and Running in Weeks, Not Months
Our streamlined onboarding gets your program live fast without cutting corners on compliance or quality.
Discovery Call
We learn your goals, compliance requirements, and current pain points.
Custom Build-Out
Our team designs workflows, scripts, and training tailored to your program.
Launch & Optimize
Go live with dedicated agents and real-time reporting from day one.
Our Capabilities
Comprehensive BPO Solutions
Tailored services designed specifically for the rigorous demands of the modern healthcare and insurance sectors.
Licensed Insurance Sales
Dominion can handle all of your enrollment needs including Medicare, ACA, Under 65, Final Expense, and Ancillaries.
Learn MoreMember Engagement Services
Dominion's experienced non-license staff can help with all aspects of member engagement.
Learn MoreDocument Acquisition and Management
With the help of our proprietary software, Beacon, Dominion can manage your entire document acquisition workflow.
Learn MoreLead Generation
With a team of domestic agents we are able to follow up with interested parties within seconds.
Learn MoreCustomer Experience Services
Dominion understands the importance of the customer experience and will help you deliver your brand promise.
Learn MoreInsurance and Business Consulting
With 25 years of insurance and call center experience the team here at Dominion can help with strategy.
Learn MoreClient Results
Trusted by Industry Leaders
“Dominion transformed our Medicare enrollment process. Conversion rates jumped 30% in the first quarter.”
Director of Sales
Large Insurance Agency